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The Loyalty Effect

November 6, 2011 6:14 PM

The Ultimate Question tagged “The Loyalty Effect”

Episode #278 of Six Pixels of Separation - The Twist Image Podcast is now live and ready for you to listen to. Do you know what the ultimate question for your business is? The evolution of customer service and brand... Read more

By Mitch Joel

Utilities:


November 6, 2011 5:55 PM

SPOS #278 - The Ultimate Question With Fred Reichheld tagged “The Loyalty Effect”

Welcome to episode #278 of Six Pixels Of Separation - The Twist Image Podcast. Do you know what the ultimate question for your business is? The evolution of customer service and brand loyalty is a topic that has captured the... Read more

By Mitch Joel

Utilities:


October 25, 2011 8:50 AM

The Customer Is (Not) Always Right tagged “The Loyalty Effect”

There's an ongoing business axiom that defines customer service: "the customer is always right." Publicly, this may be the proper posture. People like Tony Hsieh (CEO of Zappos and the author of the best-selling business book, Delivering Happiness) built his... Read more

By Mitch Joel


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