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Outsourcing

August 20, 200911:05 PM

On Being Rude tagged “Outsourcing”

Customer service calls will always escalate when the individual who is representing the brand attempts to either control the conversation or treat the person complaining as if they are stupid. It's a huge Marketing faux-pas. It happens way more than... Read more

By Mitch Joel


November 20, 2008 6:40 AM

Let Crowdsourcing Do Your Marketing Research And Development tagged “Outsourcing”

What if you took everything you had and made it publicly available on the Internet? What if you opened up your most secret of secrets and encouraged your customers, friends, family members, peers and, yes, even your competitors to play... Read more

By Mitch Joel


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