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Net Promoter

October 25, 2011 8:50 AM

The Customer Is (Not) Always Right tagged “Net Promoter”

There's an ongoing business axiom that defines customer service: "the customer is always right." Publicly, this may be the proper posture. People like Tony Hsieh (CEO of Zappos and the author of the best-selling business book, Delivering Happiness) built his... Read more

By Mitch Joel


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