Search Results
Entries tagged with “

Fred Reichheld

November 25, 2011 2:50 PM

The Bright Side Of Black Friday tagged “Fred Reichheld”

Everybody loves a deal. This is the primary reason that some people are willing to endure riots, tramplings and even pepper-spray to save some money on a flat screen. It's the same mentality when it comes to giving out some... Read more

By Mitch Joel


November 6, 2011 6:14 PM

The Ultimate Question tagged “Fred Reichheld”

Episode #278 of Six Pixels of Separation - The Twist Image Podcast is now live and ready for you to listen to. Do you know what the ultimate question for your business is? The evolution of customer service and brand... Read more

By Mitch Joel

Utilities:


November 6, 2011 5:55 PM

SPOS #278 - The Ultimate Question With Fred Reichheld tagged “Fred Reichheld”

Welcome to episode #278 of Six Pixels Of Separation - The Twist Image Podcast. Do you know what the ultimate question for your business is? The evolution of customer service and brand loyalty is a topic that has captured the... Read more

By Mitch Joel

Utilities:


October 25, 2011 8:50 AM

The Customer Is (Not) Always Right tagged “Fred Reichheld”

There's an ongoing business axiom that defines customer service: "the customer is always right." Publicly, this may be the proper posture. People like Tony Hsieh (CEO of Zappos and the author of the best-selling business book, Delivering Happiness) built his... Read more

By Mitch Joel


July 1, 2011 9:13 PM

The Ultimate Question: Self-Interested Or Interesting? tagged “Fred Reichheld”

Do you want to know if your content is working for you? There is a constant slew of articles, Blog posts, tweets and conversations (online and offline) about how to define success in Social Media. In the past few weeks... Read more

By Mitch Joel


1