Search Results
Entries tagged with “

Dell Hell

February 20, 2014 6:43 AM

The End Of Customer Service tagged “Dell Hell”

Now that everyone complains... nobody cares when there is a complaint. There was a time (not that long ago), when someone's complaint online would be rocketed to the executive office, changes were made and brands were being held accountable for... Read more

By Mitch Joel


October 23, 2012 5:29 AM

The Lance Armstrong Effect tagged “Dell Hell”

Much has been said about Lance Armstrong lately. Not much has been said by Lance Armstrong, himself. It used to be easy to lay low, even if you were a celebrity. But, in the world of the real-time Web, mobile... Read more

By Mitch Joel


February 21, 201212:52 PM

Consumers Control The Brand (And Other New Media Myths) tagged “Dell Hell”

Marketers don't control their brand... the consumer does. It's been the battle cry of Social Media enthusiasts since The Cluetrain Manifesto was first published over a decade ago. If "markets are conversations," as The Cluetrain Manifesto says, then we can't... Read more

By Mitch Joel


August 10, 2011 3:31 PM

The Biggest Mistake Brands Make When It Comes To Social Media tagged “Dell Hell”

What is the biggest mistake that brands make when it comes to Social Media? Without question, this is the number one question I get asked in interviews, at speaking events and at roundtable forums (in fact, it happened today during... Read more

By Mitch Joel


September 25, 2010 6:10 PM

Social Media Can Change The Corporate Culture tagged “Dell Hell”

Most corporate cultures are what they are. Some have been around for decades. Others have had the same corporate culture for a century (or longer). Change is never easy, but change does happen. There's this old trucker saying that goes:... Read more

By Mitch Joel


April 19, 2008 3:18 PM

Seven Types Of Highly Effective Corporate Blogs tagged “Dell Hell”

There are many reasons why companies should Blog. It's a topic that has been written, discussed and disseminated to death. The net result has been that more and more companies are looking at the power of corporate Blogs, and how... Read more

By Mitch Joel


February 2, 2008 8:23 AM

Tales From The Fishbowl - The Top Four Shifts In Media tagged “Dell Hell”

Everybody has multiple customer service complaints. It's human nature to tell and share a story once you feel that you have been wronged. In a Social Media world - where sharing that story with the world is only a Blog... Read more

By Mitch Joel


1