Entries tagged with “

Delivering Happiness

”

October 25, 2011 8:50 AM

The Customer Is (Not) Always Right tagged “Delivering Happiness”

There's an ongoing business axiom that defines customer service: "the customer is always right." Publicly, this may be the proper posture. People like Tony Hsieh (CEO of Zappos and the author of the best-selling business book, Delivering Happiness) built his... Read more

Utilities:

December 21, 2010 3:51 PM

The Pillars Of Killer Content tagged “Delivering Happiness”

Brands (and individuals) often struggle with how to create killer content. Since the mid-eighties, I have been looking at all types of content from a professional perspective. Beyond being salacious (more on that here: The Secret To Getting Attention) and... Read more

Utilities:

July 24, 2010 1:32 PM

Six Links Worthy Of Your Attention tagged “Delivering Happiness”

Is there one link, story, picture or thought that you saw online this week that you think somebody you know must see? My friends: Alistair Croll (BitCurrent, Rednod, GigaOM, Human 2.0, the author of Complete Web Monitoring and Managing Bandwidth:... Read more

Utilities:

July 14, 2010 8:03 PM

6 New Business Books Worthy Of Your Time And Attention tagged “Delivering Happiness”

There is a whole new stack of new business books that require your attention. Here are just 6 that I'm about to devour. Cognitive Surplus by Clay Shirky. I only have about ten pages left in this book, and it's... Read more

Utilities:

April 1, 201011:25 AM

The Business Of Kindness tagged “Delivering Happiness”

Is it that hard to be kind to one another? It's an important question to ask. Not just in life, but in business as well. Is the simple act of having a culture of kindness going to affect the bottom... Read more

Utilities: