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Customer Service

November 18, 201511:52 PM

What Do You Want Your Content To Do? tagged “Customer Service”

What do you want your content to do? Have you asked this question? Do you ask it before you begin creating it? Do you even know how important it is to be asking this question? I don't charge anybody for... Read more

By Mitch Joel

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September 2, 201511:47 PM

Are You Good At Business? Let Facebook Decide tagged “Customer Service”

What makes a great business? Put aside things like how ethical the business is, well-priced, marketed, value of the brand, etc... There is a sentiment (check out the Net Promoter Score) that a businesses success is based, primarily, on two... Read more

By Mitch Joel

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August 31, 2015 9:38 AM

Over A Billion Served (In A Day), And Facebook Is Just Getting Started tagged “Customer Service”

Every Monday morning at 7:10 am, I am a guest contributor on CHOM 97.7 FM radio broadcasting out of Montreal (home base). It's not a long segment - about 5 to 10 minutes every week - about everything that is... Read more

By Mitch Joel

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July 23, 201511:32 PM

Shocking Shopping Experiences At The Mall tagged “Customer Service”

We pulled into your typical American shopping mall this afternoon. It was shocking. My world is, obviously, different than the average consumer. I spend my time looking at how disruptive digital technology is for business, and how brands can better... Read more

By Mitch Joel

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May 8, 2015 7:25 PM

Maybe You're Not Really An Entrepreneur tagged “Customer Service”

Being an entrepreneur is not the same as being self-employed. How would you define an entrepreneur? I have always broken it down like this: An entrepreneur is someone who has a vision for a specific industry that does not yet... Read more

By Mitch Joel

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April 23, 201511:33 PM

Big Can Often Be Much Better tagged “Customer Service”

How many times a day do you read about a brand messing up? It's a sport at this point. Some people make a living by showing brands just how much other businesses are screwing up, as some kind of warning/lesson.... Read more

By Mitch Joel

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December 28, 201410:17 AM

The Value Of Building Zombie Loyalists For Your Brand tagged “Customer Service”

Episode #442 of Six Pixels of Separation - The Twist Image Podcast is now live and ready for you to listen to. Peter Shankman believes that, in the end, customer service is everything. While he is a veteran of the... Read more

By Mitch Joel

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December 28, 2014 7:14 AM

SPOS #442 - Great Service And Rabid Fans With Peter Shankman tagged “Customer Service”

Welcome to episode #442 of Six Pixels Of Separation - The Twist Image Podcast. Peter Shankman believes that, in the end, customer service is everything. While he is a veteran of the public relations space (we actually met when I... Read more

By Mitch Joel

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December 25, 201411:55 PM

Be Kind To Brands tagged “Customer Service”

My holiday wish: be kind to brands. I know what you're thinking. For some, it's a holy day. Should we not be saying that a better holiday wish might be: brands should be kinder to their customers? No. I would... Read more

By Mitch Joel

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December 19, 2014 4:41 PM

Building A Better Business By Thinking Like Amazon tagged “Customer Service”

Don't try to be like Amazon Amazon is a business like no other. Retailers might not like to hear this, but it is true. They have a spirit of innovation that looks at both software and hardware, plus they have... Read more

By Mitch Joel

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December 16, 201411:28 PM

The Power To Smile In A Digital World tagged “Customer Service”

What does true customer service look like? Marketing is edging ever-closer to customer service, and vice-versa. That may not be anything new, as you go to work, buy your holiday gifts and start thinking about how you're going to affect... Read more

By Mitch Joel

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November 20, 201411:37 PM

Business Transformation. From Marketers To Makers. tagged “Customer Service”

Imagine.  Imagine if someone pulled you aside, and asked you to change everything about yourself. They wanted you to change how you look, how you act, how you think, how you connect with others, and more. Worse (or more importantly),... Read more

By Mitch Joel

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October 19, 2014 7:12 AM

First There Was UnMarketing Now There Is UnSelling tagged “Customer Service”

Episode #432 of Six Pixels of Separation - The Twist Image Podcast is now live and ready for you to listen to. Scott Stratten is back with a brand new book, UnSelling, that he co-authored with Alison Kramer. Over the... Read more

By Mitch Joel

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October 19, 2014 7:10 AM

SPOS #432 - UnSelling With Alison Kramer And Scott Stratten tagged “Customer Service”

Welcome to episode #432 of Six Pixels Of Separation - The Twist Image Podcast. Scott Stratten is back with a brand new book, UnSelling, that he co-authored with Alison Kramer. Over the past short while, Stratten has gone from trying... Read more

By Mitch Joel

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October 9, 201411:27 PM

What Disney Can (Still) Teach You About Getting The Best Out Of People tagged “Customer Service”

Disney is the most wonderful place on earth, right? Or, is it Google's office? Maybe Facebook's new campus? To this day, when we think of corporate culture, it's hard not to think of Disney. The stories of how Walt Disney... Read more

By Mitch Joel

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September 23, 201410:12 PM

Lies My Brand Told Me tagged “Customer Service”

I got my iPhone 6. How about you? To be honest, I was surprised that I got it. I've been a customer of my mobile wireless carrier since cellular service was first introduced. That means that I am both old... Read more

By Mitch Joel

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September 2, 201411:11 PM

How To Suck As A Brand (With Grace) tagged “Customer Service”

There are two trains of thought when it comes to brutal brands: They're so bad that they don't even know it. They have to work quite hard at being that bad. This may surprise you: In my experience, it's mostly... Read more

By Mitch Joel

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July 31, 201411:25 PM

The 7 Deadly Sins Of Digital Marketing In 2014 tagged “Customer Service”

Have we solved the most basic of questions for our digital marketing efforts? I would argue that the vast majority of brands engaged in digital marketing have left the fundamentals behind them. These brands and are, at mass scale, following/chasing... Read more

By Mitch Joel

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July 29, 201411:32 PM

The Only Consumer That Matters tagged “Customer Service”

Who is really a customer of yours? I often get to hang out backstage at conferences and events. When you have that kind of access to other speakers, business leaders and authors, it would be silly not to take advantage... Read more

By Mitch Joel

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July 24, 201410:52 PM

Brands Can Have Real Conversations tagged “Customer Service”

Are there any real conversations happening out there? It's been a long day. I hopped an early flight to Boston to speak at the Marketo customer summit. Direct flights are a funny thing. On one had, you want the ease... Read more

By Mitch Joel

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