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Customer Satisfaction

April 15, 201312:28 PM

The Problem With Allowing Consumers To Opt Out tagged “Customer Satisfaction”

You have a right to opt out of anything and everything. As a marketing professional, there is nothing I hate more than receiving any form of communication (email, Web experience, social media, mobile, whatever) and not see an obvious place... Read more

By Mitch Joel


August 14, 2012 9:52 AM

Are You In The Business of Awesome? tagged “Customer Satisfaction”

It's hard to be great in business today. It's not that businesses don't try, it's that their every waking move is now being recorded in text, images, audio and video and being published live for the world to read via... Read more

By Mitch Joel


May 24, 2012 8:12 PM

Every Little Detail tagged “Customer Satisfaction”

"I'm not a very detail-oriented person." I find myself saying this to many people all too often. The funny thing is, that I have been lying. Yesterday, at the C2 MTL event being held in Montreal, Ian Schrager (world famous... Read more

By Mitch Joel


October 4, 201011:46 PM

Making Customers Attack tagged “Customer Satisfaction”

If there's one thing brands hate, it's when customers attack using Social Media. There's no doubt that using Social Media and publishing your reasons for feeling wronged is not only commonplace, but something that usually gets results. While it may... Read more

By Mitch Joel


September 1, 2008 2:54 PM

What You Need To Know About Web Analytics Right Now (Yes, This Second) tagged “Customer Satisfaction”

Do you know what you need to measure online? Do you know why you need to measure it? Do you really know what your customers want to do? Are you really letting them accomplish their goals? Are you listening for... Read more

By Mitch Joel


April 21, 200811:58 PM

Social Media Is Not For You tagged “Customer Satisfaction”

Have you ever received extremely candid feedback? You know, the type of insights and comments you would never normally see/hear? I don't know if the general public knows this, but people who are asked to speak at an event are... Read more

By Mitch Joel


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