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Customer Relationship Management

September 14, 2012 2:56 PM

Loyalty Is Not Just About The Data tagged “Customer Relationship Management”

Are the right people in the room when you talk about building loyalty? After speaking at the 2012 Colloquy Loyalty Summit in Rancho Palos Verdes, California yesterday (the Terranea Resort is one of the beautiful places I have ever spoken),... Read more

By Mitch Joel


May 15, 2011 2:30 PM

Don Peppers Looks At The Future Of Marketing tagged “Customer Relationship Management”

Episode #253 of Six Pixels of Separation - The Twist Image Podcast is now live and ready for you to listen to. The Marketing industry only has a handful of true innovation legends. Don Peppers is one of them. Along... Read more

By Mitch Joel

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May 15, 2011 2:09 PM

SPOS #253 - Don Peppers Looks At The Future Of Marketing tagged “Customer Relationship Management”

Welcome to episode #253 of Six Pixels Of Separation - The Twist Image Podcast. The Marketing industry only has a handful of true innovation legends. Don Peppers is one of them. Along with his business partner, Martha Rogers, they invented... Read more

By Mitch Joel


April 21, 2011 3:24 PM

Defensive Branding tagged “Customer Relationship Management”

Should brands respond to all negative comments? The common held response to a question like that is usually a stern and obvious, "yes!" In theory, it makes perfect sense. In practice, what do you think is really going on? From... Read more

By Mitch Joel


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