Customer Loyalty

No loyalty? Don't like these bargain-hunting customers? Don't blame Groupon. I have no desire for another daily deal on a pedicure, manicure, hair removal or a Lebanese Asian meal, but I am still interested in seeing what new businesses in... Read more

By Mitch Joel

Social Media has some funny quirks. On one hand, it's about connecting, building rapport, establishing yourself as a recognized authority, learning, growing and sharing... and most of the content you find from those trying to do those exact things are... Read more

By Mitch Joel

How does influence really work? According to a recent study at Harvard University: "although a person may be connected to other people by six degrees of separation, he or she is influenced only by those up to three degrees away."... Read more

By Mitch Joel