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Entries tagged with “
Customer Experience
”July 1, 2011 9:13 PM
The Ultimate Question: Self-Interested Or Interesting? tagged “Customer Experience”
Do you want to know if your content is working for you? There is a constant slew of articles, Blog posts, tweets and conversations (online and offline) about how to define success in Social Media. In the past few weeks... Read more
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December 31, 200911:43 AM
Six New Business Books For 2010 tagged “Customer Experience”
The face of reading took a dramatic turn during this holiday season, and we're not just talking about those of us who have seen the stack of books next to our nightstand continue to rise as the gifts flow in.... Read more
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October 21, 200910:03 PM
6 Ways To Look At Negative Feedback tagged “Customer Experience”
What happens when people do say bad things about you (or your company)? This is - without question - one of the primary reason many companies avoid the conversation that takes place in the Digital channels. It's the exact same... Read more
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July 31, 2009 9:08 PM
How Big Business Is On Twitter Without Being "On Twitter" tagged “Customer Experience”
In the past couple of weeks there has been multiple instances where well-known brands have confided in me that they are on Twitter, but not participating. What, exactly, are they doing if they're on Twitter but don't have an account,... Read more
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August 20, 2008 7:13 AM
Does A Social Media Vigilante Equal Customer Service Justice For All? tagged “Customer Experience”
There have been many back channels emails asking me who the "major electronics retailer" featured in my Blog posting, Like It Or Not, Your Website Is Part Of Your Company (And A Big One), from yesterday was. I run a... Read more
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March 8, 200810:54 AM
4Q Will Do For Web Research What Google Analytics Does For Website Measurement tagged “Customer Experience”
Full disclosure: iPerceptions is a client of Twist Image and I sit on their Advisory Council. That being said, I was pretty much in the dark on this project. iPerceptions teamed up with Six Pixels of Separation's favourite web analytics... Read more
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