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Brett Hurt

October 3, 2008 3:20 PM

When Customers Attack, They're Not Doing It Online tagged “Brett Hurt”

Only 7% of customers who had a problem while conducting an online transaction shared their experience on a Blog or online social network. Admit it, you thought it would be higher. According to a study conducted by Harris Interactive for... Read more

By Mitch Joel


September 24, 2008 5:08 AM

Selling 2.0 - Let The Customer Do The Communicating tagged “Brett Hurt”

What does it really take to sell something online? Think about this for two seconds: You go to your favourite e-commerce site that sells books to check out the latest marketing book. You're about to buy it, but before you... Read more

By Mitch Joel


April 21, 200811:58 PM

Social Media Is Not For You tagged “Brett Hurt”

Have you ever received extremely candid feedback? You know, the type of insights and comments you would never normally see/hear? I don't know if the general public knows this, but people who are asked to speak at an event are... Read more

By Mitch Joel


April 13, 2008 7:57 AM

SPOS #99 - What You Never Knew About Consumers Online tagged “Brett Hurt”

Welcome to episode #99 of Six Pixels Of Separation - The Twist Image Podcast. My conversation with Brett Hurt from Bazaarvoice could well provide some of the most fascinating insights into Consumers, and how they buy online that I have... Read more

By Mitch Joel


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