Six Pixels of Separation - The Blog
February 12, 200910:01 PM

When To Ask For Help

When times get really tough the only place you can turn to is family and friends... and the kindness of strangers online.

Yesterday, the USA Today ran a very scary article titled, Many turning to Web to ask for help, by Emily Bazar. It turns out that more and more people are turning to the online channel in hopes of getting help. It's anything and everything from work opportunities to decent clothing, to places to live and more. If you thought things were looking frightening on Wall Street, it's even scarier when you hear the human stories and the desperation that comes with it.

"'Please give me a chance. I'm looking for a job but to no avail,' single mother Rachael Kirk, 32, of Las Vegas wrote on Craigslist last month in an attempt to find housing for herself and her two children.

'I was recently laid off from my job, and I am job hunting, but I am finding I have very few 'interview-worthy' outfits,' said a Craigslist posting by Mary Ann Hurst, 24, of Hillsborough, N.C. She's seeking professional attire.

'We HATE asking for help but we don't have anywhere to go if we lose our house. ... If everyone gave $1 or $2 we could get caught up!!' wrote a seller on eBay offering pictures of jellyfish drawn by her 4-year-old son for a minimum bid of $1 each."

Do you think these people would have had a harder or easier time making these sorts of asks had they already built some form of community - either on their own (like a Blog or Podcast) or by simply being a member of an existing online social network (like Facebook or Twitter)?

Individuals and businesses still don't seem to understand the true value in building social capital. Too many people look at these online channels and either see a time suck or a place to shill their wares. They miss the whole point. The real value of taking part is in building community. It's about adding value, learning, sharing and meeting more and more people who have similar interests (and some that don't). What makes it ever-more fascinating is how those relationships morph, build and extend over time. It also has little to do with physical geography (although the real-world meet-ups are always a treat and an amazing experience).

Brands and businesses struggle with Social Media because brands and businesses have never been all that personal, social and focused on developing the community they serve.

"Candy Hill, a senior vice president of Catholic Charities USA, said she's not surprised people in need are searching the Web. Her group's agencies around the country are seeing a 'dramatic' increase in requests for food, housing and financial assistance. 'Why wouldn't somebody turn to the Internet?' she said. 'They're desperate and they don't know where else to find help.'"

It could be that. It could also be because that's where the real communities are - the ones that are open, accepting and care for one another. People don't ask for help online because it's free, they ask for help online because they feel like the more people who hear their message might improve their chances of getting results. By building your online community, your chances probably increase exponentially. Especially if you're building and being an active member long before you need to ask for anything.

By Mitch Joel


Comments Comments Feed
  • Posted by karmicangel
    Mitch Joel

    Not surprisingly perhaps, I was thinking of writing a similar blog post about the number of people I know who are suffering from various stages of depression and seeking out solutions online rather than 'burdening' their own families and friends. It is a scary time to feel so alone and I think its escalated by various industries who are panicking in the face of an economic reality that I really think we can, as a society, handle. But its a vicious circle. I feel terrible for the people whom you quoted above, and I am sending them some good karma. We need to help each other, in person, online, whatever.

    Reply
  • Posted by Malcolm Bastien
    Mitch Joel

    I like the connection between people that are desperate and going online to ask for help (which you just can't help feel really sorry for), and companies taking a similar approach.

    If we put a voice behind companies that are struggling and trying to survive.. Would we see the ones who have not already invested in building their community send out the same sort of cries for help.

    Reply
  • Posted by Adam Singer
    Mitch Joel

    You have to build your network BEFORE you need it. It takes a great deal of time to do that...

    You need a reputation on the web perhaps moreso than in physical reality.

    Reply
  • Posted by mdave
    Mitch Joel

    Greetings from Nashville!

    I find myself recently unemployed but with the network of friends and colleagues that I have built up over many years the out pouring of encouragement is amazing.

    I now consider myself full time freelancing, with an office to work out of, several client projects in the pipeline and confident in my future. This was all set up within a week because of these network connections. Facebook, Twitter, LinkedIn and my personal blog all contributed to this success.

    These true connections are what brands need to work toward. It's not easy and one needs to know that. Lots of time but the rewards are so much more than you think.

    Reply
  • Posted by Diane
    Mitch Joel

    How long before we see scammers advertising that they can help people raise money on-line? My skeptical side thinks some of these "human" stories that pull at our heart strings may in fact be scammers. Yet another reason to build a community on-line before you need it-so your friends on-line know your request is from a genuine person when you reach out for help.

    Reply
  • Posted by Jeremy Epstein
    Mitch Joel

    Inspired and appreciated. Well summarized points of something I've been saying for a while, so thanks. You motivated to refine my own ideas and re-blog.

    http://www.jer979.com/igniting-the-revolution/mitchjoel/

    Reply
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